Frequently Asked Questions

Everything you need to know about your Goldie Locks experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy for beauty products?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, provided at least 50% of the product remains.

Are Goldie Locks products safe for color-treated hair?

Yes, all of our formulas are sulfate-free, paraben-free, and specifically designed to be safe and nourishing for color-treated and chemically-processed hair.

Do you ship internationally?

Currently, we ship to the United States and Canada. We are working on expanding our shipping zones to more countries in the near future.

Are your products cruelty-free?

Absolutely. Goldie Locks is committed to ethical beauty; we never test our products on animals and we ensure all our suppliers follow the same standards.

How can I change or cancel my order?

To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placing your order if you need to make any changes.